Transforming Quality Assurance in Financial Services

How a leading US digital bank replaced passive offshore testing with AI-driven nearshore QA and secured a mission-critical product launch.

Executive Summary

A leading US digital bank relied on an offshore vendor for quality assurance. While hourly rates looked attractive on paper, the real cost of execution slowed delivery, hid defects, and left the bank exposed ahead of a critical product launch.

Multiplied provided nearshore QA engineers working in timezone alignment with the bank's teams. Instead of just running tests, we embedded as engineering and process consultants, auditing and rebuilding the entire testing ecosystem with AI-assisted automation.

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