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Case Study: Pace

The Challenge

Pace Americas (Acquired by Arris in 2018), is a leading technology solutions provider to the pay TV and broadband service industries.  Pace needed to replace a team of 15 QA engineers from their current off-shore captive development center in India to test set top boxes and other devices remotely.

The Plan

Multiplied would build a team of five QA engineers and send two for training to Pace’s Austin office for a week. Those two engineers would do a knowledge transfer to three additional engineers back in Costa Rica, and five engineers would be added each month until the total was brought to fifteen. Additionally, Multiplied would build a local lab to host Pace hardware to take more control of the process.

The Solution

Multiplied’s project work supported the PACE Auto-configuration System (ECO Manage) for remotely managing residential gateway devices using TR069 and TR098 communication protocols. Our team led and completed the migration of the ECO Manage system from Adobe Flex to HTML5 and JavaScript. This included the development of an automated suite of test cases for both platforms. Additionally, Multiplied provided services for the embedded firmware testing of several Residential Gateways for AT&T, including double-play and triple-play devices such as 5031, 5168 and 5268. This service included the configuration and testing of DSL, IPv4, TR069, TR098, BGP, SNMP, and several other network protocols. The project work required the use of several tools such as Wireshark, Putty, Network Connect and GNS3 for validating network utilization. Java and Python were the development languages used for building the test case automation on top of Selenium-WebDriver.

The Multiplied Result

Our five original QA engineers on the team did more work and with far higher quality than the fifteen engineers in India that we replaced, making it unnecessary to increase the team size and saving Pace a significant amount of money. Additionally, the Multiplied team became AT&T’s preferred provider.  We attribute this to our internal best practices and in-depth experience with test automation frameworks.